Submitted by AARP Minnesota
The Social Security Administration (SSA) has announced significant changes to its operations, including the elimination of some over-the-phone application services, workforce reductions, and the closure of many regional offices. These changes are expected to impact nearly one in five Minnesota residents who receive Social Security benefits, particularly the 37 percent of individuals aged 65 and older who rely on the program for at least half of their income.
AARP Minnesota reports that thousands of older Americans are expressing concerns about these changes. Many are worried about whether Social Security will continue to make the payments they’ve earned, if claims will be processed on time, and if they will have access to the help they need when they need it. Calls to AARP’s call center on Social Security have more than doubled in the last two months.
AARP is actively working to address these concerns through several initiatives:
- Opposing Cuts to Customer Service: The SSA’s plan to eliminate phone identity verification has been met with opposition from AARP, which is urging the agency to reconsider and seek public input. The SSA has delayed the change by two weeks to April 14.
- Advocating in Congress: AARP has called on Congress to intervene and prevent cuts to phone services for Social Security recipients. Letters have been sent to the Senate Finance and House Ways & Means Committees, advocating for oversight and hearings.
- Mobilizing Members: AARP members have sent over 2.2 million messages and calls to Congress, emphasizing the importance of a responsive Social Security system.
- Addressing Workforce Reductions: On February 27, the SSA announced a 12% workforce reduction and significant field office cuts. AARP continues to call for improved customer service and timely responses from the SSA.
- Seeking Transparency: In response to staff cuts and growing member concerns, AARP sent a letter to the SSA for answers and emphasized the need for transparency. The SSA acting commissioner has committed to improving customer service despite funding challenges.
The impact of these changes is particularly severe for older Americans in rural areas. For example, Social Security recipients in Warroad or Rosseau would have to drive more than 100 miles to offices in Bemidji, Hibbing, or Grand Forks, North Dakota. Similarly, someone in South Haven would have to drive more than two hours to Marshall, and beneficiaries living in Luverne or Worthington would have to drive more than an hour to Marshall, Fairmont, or Sioux Falls, South Dakota.
AARP has a long history of advocating for Social Security and continues to work to ensure that older Americans can access the benefits they’ve earned. For more information and updates, visit aarp.org/SocialSecurity.